Guideline

Overview

Beneficiary Feedback is a quick and convenient way for you to give feedback about projects funded or services provided by the Danish Refugee Council (DRC) using the SMS Beneficiary Feedback system. The SMS feedback system enables beneficiaries to have a direct access to DRC and a voice in the decision-making process to allocate funds to local projects. It also helps DRC better monitor the effects of the projects on the ground.

Benefits of the SMS beneficiary system

  • ´┐╝Simple to use — just send your comment from your mobile phone by texting to +252 2 4000919.
  • Immediate — no waiting around, you can say what you want while it’s on your mind. Time flexible, send messages anytime convenient for you.
  • Anonymous — no hassle, safe and if it’s a bad comment, there’s no confrontation and nobody to upset.
  • Result! — Be heard and be part of the decision-making, if you don’t tell us, we won’t know. You can make a difference!
  • Voice option — Sending an SMS is strongly recommended. However, if that is not possible, you can leave a voice message using the complaint hotline: +252 2 4038322, during office hours, 8am to 4pm, Thursday to Sunday.